Privacy policy

 

Last Updated: 26.02.2026

This Privacy Policy describes how The Bunion Relief (“we”, “us”, “our”) collects, uses, and discloses your personal information when you visit or make a purchase from our website.

Business location: Gdynia, Poland
Contact email: support@thebunionrelief.com

We comply with:

  • UK GDPR

  • EU General Data Protection Regulation (GDPR)

  • Data Protection Act 2018

  • Applicable international data protection laws

 

1. Personal Information We Collect

When you visit our website, we collect certain information about your device, browsing behaviour, and purchases.

 

A. Device Information (Collected Automatically)

Examples:

  • IP address

  • Browser type and version

  • Time zone

  • Cookie data

  • Pages viewed

  • Search terms

  • Referring websites

  • Interaction with advertisements

Purpose:

  • To load the website properly

  • To optimize performance

  • Fraud prevention

  • Analytics and marketing

Legal Basis (UK/EU GDPR):

  • Legitimate interests

  • Consent (for non-essential cookies)

Shared with:

  • Shopify (our e-commerce platform)

  • Analytics and advertising providers (where consented)

 

B. Order Information (Collected From You)

Examples:

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

  • Payment information (processed securely via Shopify and payment providers)

Purpose:

  • Process orders

  • Arrange shipping (including international shipments)

  • Provide invoices and confirmations

  • Comply with tax and VAT obligations

  • Fraud screening

  • Customer support

  • Marketing (if consented)

Legal Basis:

  • Performance of a contract

  • Legal obligation (e.g., tax/VAT compliance)

  • Legitimate interests

  • Consent (for marketing)

 

C. Customer Support Information

If you contact us, we may collect additional details necessary to assist you.

 

2. How We Share Personal Information

We share your information with trusted service providers necessary to operate our business.

These include:

  • Shopify Inc. (store hosting and checkout processing)

  • Payment processors

  • Shipping and logistics partners (including international fulfillment providers)

  • Marketing and analytics providers (with consent where required)

  • Legal or regulatory authorities when legally required

We do not sell your personal information.

 

3. International Data Transfers

Because we operate internationally:

  • Data may be processed in the European Union.

  • Data may be transferred outside the UK/EEA, including to Canada and the United States.

  • Some fulfillment or logistics providers may process limited shipping data outside the EU/UK (e.g., China for shipment processing).

Where transfers occur outside the UK or EEA, we ensure appropriate safeguards are in place, such as:

  • Standard Contractual Clauses (SCCs)

  • Adequacy decisions (where applicable)

  • Shopify’s GDPR-compliant data framework

 

4. Behavioural Advertising & Marketing

We may use your personal information to provide relevant advertising.

This may include:

  • Google Analytics

  • Meta (Facebook) advertising

  • Other advertising networks

We use cookies and similar technologies for:

  • Performance analytics

  • Marketing tracking

  • Retargeting

You may opt out of targeted advertising via:

  • Google Ads settings

  • Facebook Ad Preferences

  • Digital Advertising Alliance opt-out tools

  • Cookie settings on our website

Marketing emails are sent only with your consent, and you may unsubscribe at any time.

 

5. Cookies

Cookies are small files placed on your device to improve website functionality.

We use:

  • Essential cookies (required for checkout)

  • Performance cookies

  • Analytics cookies

  • Marketing cookies

You can manage cookie preferences through:

  • Our cookie banner

  • Your browser settings

Blocking essential cookies may affect website functionality.

 

6. Data Retention

We retain your personal information:

  • For as long as necessary to fulfill orders

  • To comply with tax and accounting obligations

  • To resolve disputes

  • To enforce our agreements

Typically:

  • Order data is retained for up to 6–10 years (tax/legal compliance)

  • Marketing data until consent is withdrawn

You may request deletion where legally permitted.

 

7. Your Rights (UK & EU Residents)

If you are located in the UK or EU, you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request erasure (“right to be forgotten”)

  • Restrict processing

  • Object to processing

  • Data portability

  • Withdraw consent at any time

You also have the right to lodge a complaint with your local data protection authority.

UK residents may contact the Information Commissioner’s Office (ICO).

To exercise your rights:

support@thebunionrelief.com

We may need to verify your identity before processing requests.

 

8. Automated Decision-Making

We do not engage in fully automated decision-making that produces legal or significant effects.

However, Shopify and fraud-prevention systems may use limited automated processing to detect suspicious transactions.

 

9. Do Not Track Signals

There is currently no consistent industry standard for “Do Not Track” signals.
Therefore, we do not alter our data practices when such signals are detected.

 

10. Security

We implement appropriate technical and organizational security measures to protect your data.

Payment information is encrypted and processed securely through Shopify and certified payment processors.

However, no system is 100% secure.

 

11. Children’s Data

Our website is not intended for individuals under 18.
We do not knowingly collect data from minors.

 

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

  • Legal requirements

  • Business practices

  • Operational needs

The latest version will always be available on this page.

 

13. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights:

The Bunion Relief
Gdynia, Poland
support@thebunionrelief.com