Refund policy

 

At The Bunion Relief, your satisfaction is our priority. Every order is carefully inspected before dispatch to ensure quality and performance.

We are committed to providing products designed to support foot comfort and mobility. That’s why we offer both:

  • A 90-Day Money-Back Guarantee, and

  • Your full UK statutory consumer rights

This policy applies to purchases made through our website by customers in the United Kingdom and internationally.

 

🇬🇧 Your UK Consumer Rights (Important)

If you are purchasing from the United Kingdom, you are protected under the Consumer Contracts Regulations 2013.

You have:

  • The right to cancel your order within 14 days of receiving your goods, without giving a reason.

  • An additional 14 days to return the goods after notifying us of cancellation.

  • The right to receive a refund within 14 days of us receiving the returned goods (or proof of return).

These statutory rights are separate from and in addition to our 90-Day Guarantee.

 

Where Can I Reach You?

Our Customer Care team responds within 24 hours (business days).

support@thebunionrelief.com
The Bunion Relief - Gdynia, Poland

To speed up your request, please include:

  • Your order number

  • The email used at checkout

  • Your full name

  • A clear explanation of your issue

 

Can I Cancel My Order?

Orders may be cancelled within 12 hours of placement.

After 12 hours, the order may already be processed and prepared for dispatch.

To request cancellation within the 12-hour window, email:
support@thebunionrelief.com

If your order has already shipped, you may use your 14-day UK cancellation right or our 90-day return guarantee.

 

90-Day Money-Back Guarantee

We offer a 90-day satisfaction guarantee from the date of delivery.

You are eligible to request a return within 90 days if:

  • The product has been used as intended

  • The item is returned in reasonable condition

  • All original parts and accessories are included

To initiate a return:

  1. Email support@thebunionrelief.com

  2. Follow the return instructions provided

  3. Await return approval and shipping details

Returns sent without prior approval may not be processed.

 

How Do I Return My Item?

Once your return is approved, you will receive instructions via email.

Important:

  • We do not provide prepaid return labels.

  • Return shipping costs are the customer’s responsibility unless the item is faulty.

  • Original shipping costs are non-refundable unless required under UK law.

  • Do NOT return the item to the address listed on the package.

  • Use a tracked shipping service - tracking confirmation is required for refunds.

Return address details will be provided upon approval.

 

Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us within 3 days of delivery

  • Provide photos or video evidence

Subject line: Damaged or Defective Product

Include:

  • Order number

  • Full name

  • Description of issue

  • Clear photos/videos

After verification, we will issue a replacement or refund at no additional cost.

 

Lost or Stolen Packages

If tracking confirms delivery to the address provided at checkout:

  • We are not responsible for stolen parcels.

  • Please contact your local carrier for investigation.

If a package is officially confirmed lost in transit by the carrier, we will provide a replacement or refund.

 

Incorrect Address

Customers are responsible for entering accurate shipping information.

If an incorrect address is provided:

  • We cannot guarantee recovery of the parcel.

  • We are not responsible for delivered packages to the address entered at checkout.

Please contact us immediately if you notice an error.

 

Refund Options

Refunds may be issued to:

  • The original payment method

  • Store credit (if offered)

For UK cancellations under the 14-day cooling-off period:

  • We refund the product price

  • We refund the standard delivery cost (if applicable)

Refunds are processed within 14 days of receiving the returned goods or proof of return.

 

When Will I Receive My Refund?

Once your return is received and inspected:

  1. You will receive confirmation by email.

  2. Approved refunds are processed to your original payment method.

  3. Banks and card issuers may take several additional days to post the refund.

 

Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account

  2. Contact your card provider

  3. Contact your bank

If the issue persists, email:
support@thebunionrelief.com

 

Policy Updates

We reserve the right to update or modify this Refund & Returns Policy at any time to reflect legal, regulatory, or operational changes.

Thank you for choosing The Bunion Relief.
We appreciate your trust and look forward to supporting your comfort and mobility journey.