Shipping policy
At The Bunion Relief, we proudly serve customers across the United Kingdom and internationally.
We work with carefully selected global logistics partners to ensure reliable, trackable delivery for every order.
All orders are shipped with door-to-door tracking via trusted international carriers.
Delivery Times
United Kingdom: 5–15 business days
Europe: 5–15 business days
USA: 5–15 business days
Australia: 5–15 business days
Canada: 5–15 business days
New Zealand: 5–15 business days
Other countries: 10–20 business days
Delivery times are estimates and may vary depending on customs clearance, public holidays, weather conditions, or carrier delays.
Processing Time
Orders are processed within 24–96 hours (1–4 business days).
We do not ship on weekends or public holidays.
Once your order has been dispatched, you will receive an automatic email confirmation with your tracking details.
Where Do We Ship From?
The Bunion Relief operates from Gdynia, Poland, and works with international fulfillment partners.
For UK customers, orders are typically shipped directly from our overseas fulfillment facility to the United Kingdom.
🇬🇧 UK VAT, Customs & Import Information
As we ship internationally to the United Kingdom, the following rules apply:
Orders Valued at £135 or Less
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In accordance with UK VAT regulations, VAT is collected at checkout and remitted to HMRC where required.
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No additional VAT should be payable upon delivery.
Orders Above £135
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Import VAT and customs duties may be payable upon entry into the UK.
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These charges are determined by UK customs authorities and are the responsibility of the customer unless otherwise stated at checkout.
Customs & Tariffs
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Orders shipped from outside the UK may be subject to customs clearance procedures.
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Delays may occur due to customs processing.
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The Bunion Relief is not responsible for delays caused by customs authorities.
We comply with applicable UK import and VAT regulations for cross-border e-commerce sales.
Where Is My Tracking Number?
Once your order ships, you will receive an automated tracking email.
If:
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You did not receive tracking, or
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Your tracking appears inactive
Please contact us at:
Our support team will assist you promptly.
Do You Ship Worldwide?
Yes — The Bunion Relief ships internationally.
All available shipping options include tracking.
Why Did Only Part of My Order Arrive?
Some orders may be shipped separately from different fulfillment centres to ensure faster delivery.
If you receive one parcel first, your remaining items may still be in transit.
Contact us for additional tracking details if needed.
Incorrect Address Disclaimer
Customers are responsible for providing a complete and accurate shipping address at checkout.
The Bunion Relief is not responsible for:
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Packages delivered to incorrectly entered addresses
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Failed deliveries due to inaccurate address details
If an address correction is needed, please contact us immediately. Address changes cannot be guaranteed once an order has been dispatched.
Maximum Delivery Time
The maximum delivery timeframe is 60 calendar days from dispatch.
If your order has not arrived within 60 days, please contact us to initiate an investigation and possible refund procedure in accordance with our Refund Policy.
Unexpected Delays
Delivery may take longer than estimated due to circumstances beyond our control, including:
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Customs inspections
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Carrier disruptions
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Extreme weather
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Peak season congestion
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Regulatory or import processing delays
If your order is delayed beyond the expected timeframe, contact us and we will assist in resolving the issue.
Contact Information
The Bunion Relief
Gdynia, Poland
Email: support@thebunionrelief.com